Atrium Co.

Terms & Conditions

These Terms & Conditions ("Terms") form a legally binding agreement between you ("you," "your," or "Agent") and Atrium Co. ("Atrium Co.," "we," "us," or "our") governing your access to and use of The Vault, including its website, applications, agent websites, lead-capture pages, AI tools, and related services (collectively, the "Service"). Please read them carefully. By requesting access to or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By requesting access to, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy practices described below. If you are entering into these Terms on behalf of a brokerage, team, or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree, do not access or use the Service.

2. Eligibility

The Vault is offered exclusively to real estate professionals who hold an active license in good standing in their jurisdiction, and to their authorized team members. By requesting access, you represent and warrant that you are at least 18 years old and hold (or are employed by someone who holds) such a license. We may verify licensure and may deny, suspend, or revoke access at our discretion.

3. Account Access & Security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, including activity by team members or seats you invite. You agree to use a strong, unique password, to enable available security features, and to notify us immediately at support@atriumcovault.com of any suspected unauthorized access. You are responsible for the acts and omissions of anyone you grant access to your account.

4. Subscription Plans, Billing & Trials

• Free trial — A trial period (length as stated in your invitation) with limited usage. Trials are for evaluation; we may modify or end trial availability at any time.
• Member — $79/month, core features.
• Premier — $99/month, full feature access including lead capture, your agent website, custom drip campaigns, priority support, and expanded AI usage.
• Team add-ons — Optional per-seat and team fees as shown at checkout.

Subscriptions are billed in advance on a recurring monthly basis through our payment processor, Stripe, and automatically renew until cancelled. By subscribing, you authorize us and Stripe to charge your payment method on each renewal. You are responsible for any applicable taxes. Prices may change; we will give notice of price changes before they take effect, and continued use after the change constitutes acceptance.

You may cancel at any time from Settings → Billing; cancellation takes effect at the end of the current billing period and you retain access until then. Fees are non-refundable and we do not provide refunds or credits for partial billing periods, downgrades, or unused features, except where required by law. You agree not to initiate chargebacks without first contacting us to resolve the issue; fraudulent chargebacks may result in termination.

5. AI-Generated Content

The Service uses artificial intelligence to help generate listing descriptions, marketing copy, social captions, email content, and similar materials ("AI Output"). AI Output is generated by automated systems and may be inaccurate, incomplete, outdated, biased, or non-compliant with applicable laws or rules.

You are solely responsible for reviewing, fact-checking, editing, and approving all AI Output before you use, publish, or send it. AI Output is not legal, financial, tax, appraisal, or professional advice. We make no representation that AI Output complies with MLS rules, Fair Housing laws, advertising regulations, or your brokerage's policies — ensuring that compliance is your responsibility. We are not liable for any AI Output you choose to use.

6. Real Estate Compliance

You are responsible for complying with all laws, regulations, and professional obligations that apply to your real estate business, including but not limited to license law, MLS and association rules, the Fair Housing Act and state fair-housing laws, RESPA, advertising and disclosure requirements, and your brokerage's policies. You are responsible for including any required disclosures, brokerage identification, and license numbers in materials you create or send using the Service. The Service is a tool; it does not supervise your practice, and we are not your broker.

7. Email, Text & Communications Compliance

The Service lets you send emails and other communications to contacts you provide (for example, sphere broadcasts, nurture sequences, and drip campaigns). You are solely responsible for these communications and for the contacts you upload. You represent and warrant that:

• You have a lawful basis and any required consent to contact each recipient;
• Your messages comply with the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), state anti-spam and do-not-call laws, and any other applicable communications laws;
• You will honor opt-out and unsubscribe requests promptly; and
• You will not use the Service to send spam, deceptive, harassing, or unlawful messages.

We may throttle, suspend, or terminate sending that generates excessive bounces, spam complaints, or that we reasonably believe violates these Terms or applicable law. You are responsible for the deliverability consequences of your own list quality and sending practices.

8. Your Data & Privacy

You retain all ownership of the contact, lead, client, listing, and other content you enter or upload ("Your Data"). You grant us a limited license to host, process, and display Your Data solely to operate and improve the Service for you. We do not sell Your Data, and we do not use your client or lead information for any purpose other than providing the Service to you.

To provide the Service we use trusted third-party processors, including Stripe (payments), our email delivery provider, AI model providers, and Google (optional calendar integration). Data you choose to send to an integration is handled under that provider's terms. We apply industry-standard security measures, but no system is completely secure and we cannot guarantee absolute security. You are responsible for having any privacy notices or consents your own clients require. You may export Your Data at any time, and may request deletion as described in Section 12.

9. Acceptable Use

You agree not to:

• Use the Service for any unlawful, fraudulent, or deceptive purpose;
• Share, resell, or sublicense your account or access except through the seat features we provide;
• Reverse-engineer, scrape, copy, or create derivative works from the Service;
• Upload malware, attempt to breach security, or interfere with the platform's operation;
• Upload contacts you have no right to contact, or send communications that violate Section 7;
• Use AI Output in a misleading or deceptive way, or in a way that violates Fair Housing or advertising rules.

10. Intellectual Property

The Service — including its software, design, branding, the Atrium Co. and Vault names and logos, templates, and all content we create — is owned by Atrium Co. and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription. You retain ownership of Your Data and the content you create. You grant us permission to use de-identified, aggregated usage data to operate, secure, and improve the Service.

11. Third-Party Services

The Service integrates with or relies on third parties (such as Stripe, email providers, AI providers, and Google). We are not responsible for the availability, accuracy, or actions of third-party services, and your use of them may be subject to their own terms. Outages or changes by a third party are outside our control.

12. Termination & Data Retention

You may stop using and cancel the Service at any time. We may suspend or terminate your access, with or without notice, for violation of these Terms, non-payment, suspected fraud or abuse, legal requirements, or to protect the Service or other users. Upon termination, your right to use the Service ends. You may request an export of Your Data for up to 30 days after termination, after which we may delete it in the ordinary course. Sections that by their nature should survive termination (including Sections 5–7 and 10–16) survive.

13. Disclaimers

THE SERVICE AND ALL CONTENT, INCLUDING AI OUTPUT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY CONTENT IS ACCURATE OR COMPLIANT. YOU USE THE SERVICE AT YOUR OWN RISK.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATRIUM CO. AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST DEALS, LOST DATA, OR LOST GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Atrium Co. and its owners, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Data and the content you create, send, or publish using the Service; (b) your communications and the contacts you upload, including any claim under CAN-SPAM, the TCPA, or similar laws; (c) your violation of any law, regulation, MLS or association rule, or third-party right; (d) your use or misuse of AI Output; and (e) your breach of these Terms.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Idaho, without regard to its conflict-of-laws rules. You agree that any dispute will be resolved exclusively in the state or federal courts located in Ada County, Idaho, and you consent to their jurisdiction and venue, unless you and we agree in writing to binding arbitration. To the extent permitted by law, you and Atrium Co. each waive any right to a jury trial and to participate in a class or representative action; claims must be brought in an individual capacity.

17. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, notify active subscribers by email or in-app. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

18. Contact

Questions about these Terms? Email support@atriumcovault.com.

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© 2026 Atrium Co. · Boise, Idaho · All rights reserved. The Vault and Atrium Co. are trademarks of Atrium Co.

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